Before your report is delivered, you may cancel for any reason and receive a full refund. Write to the support address from the email you used at checkout.
After delivery, if the report did not address what you submitted, tell us within 14 days and explain what missed. You receive a full refund. Refunds go to the original payment method.
If your intake is incomplete or unclear, you receive one clarification email. If we do not receive a usable reply within 30 days, the order closes and a full refund is issued.
If we do not deliver within five business days of a complete intake, and we have not sent a clarification request or a delay notice, you may request a full refund.
Factual corrections and misreadings of your intake are fixed at no charge within 14 days of delivery. A correction is not a rewrite based on information that was not in your intake.
If something goes wrong, please write to us before contacting your card issuer. Most issues are resolved by email the same day.
Nothing in this policy limits rights you may have under the consumer protection laws where you live.
One last thing, said with goodwill: a refund closes the relationship, kindly and completely. Future orders will not be available to you afterward. If the fit was not right, it was not right, and both sides move on.
Last updated: July 26, 2026